Privacy Policy
Viriditas Natural Health ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make a booking, or receive naturopathic services from us.
As a healthcare provider, we understand the importance of maintaining the confidentiality of your personal and health information.
1. What Information We Collect
We may collect personal information including:
Your name
Date of birth
Contact details (telephone number, email address, postal address)
Emergency contact details
Medical history and health information
Lifestyle information relevant to your healthcare
Current medications and supplements
Pathology or medical reports you provide
Appointment history
Payment and billing information
Information you provide through forms, emails or correspondence
Website usage information collected through cookies and analytics
Health information is considered sensitive information under Australian privacy law and is collected only where necessary to provide safe and appropriate healthcare.
2. How We Collect Your Information
We collect information directly from you when you:
Book an appointment
Complete intake or consent forms
Attend consultations
Contact us by phone, email or our website
Subscribe to newsletters or marketing communications
Make payments for services or products
We may also collect information from:
Your referring healthcare practitioners
Other healthcare providers involved in your care
Pathology or diagnostic services
Family members or carers where authorised by you
Booking or practice management platforms you choose to use
3. Why We Collect Your Information
We collect your information to:
Provide naturopathic consultations and healthcare services
Develop personalised treatment plans
Maintain accurate clinical records
Communicate with you regarding appointments and follow-up care
Process payments
Supply products you request
Meet legal and professional obligations
Improve our services
Send practice updates or health information where you have consented
4. Disclosure of Personal Information
Your personal information will remain confidential unless:
You provide consent for disclosure;
Disclosure is required for your healthcare (for example, to another healthcare practitioner involved in your care);
Disclosure is required or authorised by law;
Disclosure is necessary to prevent a serious threat to life, health or safety.
We may disclose limited information to trusted service providers that assist in operating our practice, including:
Practice management software providers
Secure online booking platforms
Payment processors
IT service providers
Secure cloud storage providers
Accounting or bookkeeping services
These providers are required to maintain appropriate privacy and security standards.
5. Storage and Security
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.
Your information may be stored electronically using secure practice management software and cloud-based services protected by encryption, password protection and other appropriate security measures.
Paper records, where used, are stored securely and accessible only to authorised persons.
6. Retention of Health Records
Australian healthcare practitioners are required to retain health records for minimum periods prescribed by applicable State or Territory legislation.
When records are no longer required to be retained, they will be securely destroyed or permanently de-identified.
7. Access to Your Information
You may request access to the personal information we hold about you.
Requests should be made in writing using the contact details below.
In some circumstances, access may be refused where permitted by law. If this occurs, we will explain the reasons.
8. Correction of Personal Information
If you believe any information we hold is inaccurate, incomplete or out of date, please contact us. We will take reasonable steps to correct the information where appropriate.
9. Website Cookies and Analytics
Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic.
Cookies may collect information such as:
IP address
Browser type
Device information
Pages visited
Time spent on the website
You can disable cookies through your browser settings, although this may affect website functionality.
10. Marketing Communications
If you subscribe to our mailing list, we may occasionally send newsletters, educational content or practice updates.
You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.
We will not send marketing communications without your consent where required by law.
11. Third-Party Services
Our website or booking system may contain links to third-party websites or services.
We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.
12. Overseas Disclosure
Some technology providers used by our practice (such as secure cloud-based practice management software, payment processors or email services) may store or process information on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure those providers maintain appropriate privacy protections consistent with Australian privacy standards.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.
The current version will always be available on our website.
14. Contact Us
If you have any questions, concerns or complaints about this Privacy Policy or how your personal information is handled, please contact:
Viriditas Natural Health
Email: hello@viriditasnaturalhealth.com.au
Phone: 0421 529 194
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Effective Date: 23/07/2026